No payment is collected through the review-request workflow. Where a later commercial order is separately accepted, the confirmed order terms and mandatory statutory rights will apply.
Damaged or incorrect deliveries
Report visible damage, missing items or an incorrect item promptly after delivery, including the order reference, packaging photographs and product photographs. Do not discard packaging until the review is completed.
Change-of-mind returns
Research materials may be ineligible for return after dispatch where identity, storage conditions or chain of custody can no longer be verified. This does not limit rights that cannot lawfully be excluded in the customer’s jurisdiction.
Customs and refused deliveries
Requests affected by customs, destination restrictions or refused delivery are assessed individually. Eligibility for refund depends on the final accepted order terms, recoverability of the goods and applicable law.